World’s first cognitive engagement cloud platform. Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: According to MarketsandMarkets, the global conversational AI market size is expected to grow from $4.8 billion in 2020 to $13.9 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 21.9 percent during the forecast period. Everyone believes that automating a few queries for customers on an app is conversational AI. According to Raghavendra, the company began cross selling and up selling using the Yellow Messenger platform and the leads for new products began to increase. Most companies have huge teams handling customers, which is costly. Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: “A cognitive enterprise uses machine learning and AI to drive interactions with its stakeholders. At Yellow messenger, we are working to build the most powerful customer engagement channel for enterprises, powered by conversational artificial intelligence. Speaking about conversational AI at YourStory’s flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: “A cognitive enterprise uses machine learning and AI to drive interactions with its stakeholders. For example, they helped an electricity company reach out to customers who were consuming a lot of energy to not worry about their bills. But today, only a handful of companies are there. Everyone believes that automating a few queries for customers on an app is conversational AI. Everyone believes that automating a few queries for customers on an app is conversational AI. Nov 23, 2020 conversational AI, techsparks, TechSparks 2020, Yellow Messenger. Conversational AI startup Yellow Messenger helps companies increase their revenue by using data. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. Yellow Messenger is an information technology company that offers a software platform that serves as an enterprise AI channel for customer engagement. Raghavendra also spoke about how agritech companies use WhatsApp to make farmers productive, and these conversations are data points can be used to customise for farmers based on their needs. But today, only a handful of companies are there. A lot of new-age apps have tools that handle grievances, but it costs them a lot. In 2016, there were more than 100 conversational AI companies in India. Most companies have huge teams handling customers, which is costly. 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The entire distribution layer disappeared overnight for many retailers during the pandemic. It believes that the cognitive revolution is here to stay. They not only solved customer support but also began to get revenues from the platform. But with the power of data, they can enable better productivity for their employees by preparing them better to answer the customer. Yellow Messenger has raised $24 million from LightSpeed and is going global. TechSparks - YourStory's annual flagship event - has been India's largest and most important technology, innovation, and entrepreneurship summit for over a decade, bringing together entrepreneurs, policymakers, technologists, investors, mentors, and business leaders for stories, conversations, collaborations, and connections that matter. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. Bajaj Finance used Yellow Messenger to provide personalised support to help millions of its users. But today, only a handful of companies are there. The company is making large scale deployments with Infosys and several IT Partners. Many people began to interact on WhatsApp and we enabled many enterprises to connect with their ecosystem on such communication platforms,” said Raghavendra. As TechSparks 2020 goes all virtual and global in its 11th edition, we want to thank you for the tremendous support we've received from all of you throughout our journey and give a huge shoutout to our sponsors of TechSparks 2020. [TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better. [TechSparks 2020] What is the future of entertainment and media in an era of hyper-personalisation? The software has to serve the customer in a customised manner.”. But with the power of data, they can enable better productivity for their employees by preparing them better to answer the customer. The proprietary technology enables seamless orchestration between bots, applications, and humans; enabling enterprise-ready implementation for managing HR, Sales and Marketing, Customer Support and ITSM Automation, across industries. But today, only a handful of companies are there. The company specializes in the fields of artificial intelligence, customer engagement, customer service, chatbots, and enterprise. Our software enables companies to reach out and tell customers why the bill is going to be high and the software can help customers to move to new plans to save on costs," said Raghavendra. The entire distribution layer disappeared overnight for many retailers during the pandemic. Trusted by 300+ Global Brands, Copyright © Bitonic Technology Labs, Inc. 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With the pandemic, a lot of new use cases came up. 0 … According to MarketsandMarkets, the global conversational AI market size is expected to grow from $4.8 billion in 2020 to $13.9 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 21.9 percent during the forecast period. “We drove down costs for many corporates. Monday, 23 Nov, 7.06 am. [TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better. Bajaj Finance used Yellow Messenger to provide personalised support to help millions of its users. With the pandemic, a lot of new use cases came up. Raghavendra also spoke about how agritech companies use WhatsApp to make farmers productive, and these conversations are data points can be used to customise for farmers based on their needs. “We drove down costs for many corporates. “Customers worry when they see the bill and wonder whether they have really consumed somuch power. Yellow Messenger enables companies not to have complaints from customers by being proactive with customers. Customers will come from various social media channels and applications and all these conversations need to be personalised. Many people began to interact on WhatsApp and we enabled many enterprises to connect with their ecosystem on such communication platforms,” said Raghavendra. Raghavendra Ravinutala, founder of Yellow Messenger, talks to Vishal Krishna, Business Editor of Your Story. Yellow Messenger takes data from all these communication platforms to make decision making easier.